RepairBench sends customer emails — quotes, status updates, invoices and password resets — through your own email account, so messages come from your address and land reliably. You set this up once under Settings → Email / SMTP.
What you need
Your email provider's outgoing (SMTP) details. These are published in your provider's help pages. You will need:
- SMTP host — e.g.
smtp.gmail.com,smtp.office365.com, or your web host's mail server. - Port and encryption — usually 465 with SSL, or 587 with TLS.
- Username — normally your full email address.
- Password — your mailbox password, or an app password if your provider requires one (see below).
- From address and from name — what customers see in their inbox.
Entering your details
Go to Settings → Email / SMTP, fill in each field, and save. Then use the Send a test email button on the same screen to confirm everything works — the test arrives in seconds when the settings are correct.
App passwords & 2-factor accounts
If your email account uses two-factor authentication (common with Gmail and Microsoft 365), your normal password will be rejected. Create an app password in your email provider's security settings and use that in the SMTP password field instead.
Troubleshooting
- "535 Incorrect authentication data" — the username or password was rejected. Double-check the username is your full email address and the password is correct (or an app password). Make sure the port and encryption match your provider (465/SSL or 587/TLS).
- Test email never arrives — check your spam folder, confirm the from-address is allowed to send through that server, and re-check the host and port.
- Connection times out — the host or port is wrong, or your provider blocks the port; try the alternative port/encryption pair.
Once a test email arrives successfully, all customer emails will send through your account automatically.